Can I order by telephone?

Yes! If you cannot visit us in store or shop online, please contact us via 3348 5963 and we can put your order aside for you. 

How much does delivery cost?

Standard Delivery (2-8 days - depending on where you are in Australia) is $9.95 or Express Shipping (1-4 days - depending on where you are in Australia) is $14.95 as a flat rate Australia-wide. If the order is over $150.00, shipping is free Australia-wide. We also offer free in-store pick up at 117 Edith Street, Wynnum.

How can I contact you?

You can contact us by phone, email, instagram or facebook.
Phone: 3348 5963
Email: help@suppshq.com.au
Instagram: suppsHQ

How can I get details of my order progression?

You will be sent a tracking number in the notes section of the order confirmation. We send via Australia Post so all orders can be easily tracked. If you put the tracking number into the Australia Post Tracking System it will give you updated tracking and delivery times.

Orders are usually dispatched within 1 day of receiving the order in-store. If there is an issue with your order prior to dispatch, we will contact you directly.

How fast will you respond to my email?

We respond to all queries as quickly as possible, usually within 1 business day.

How can I pay for my order?

If you use our online ordering system you can pay by Credit Card, Debit Card, PayPal or AfterPay. You can also pay over the phone using a credit or debit card by calling our store on 3348 5963.

How can I place an order?

You can place an order via our online ordering system, or alternatively you can place an order by telephone, email or post. If ordering via email, please call us to provide your credit card details & do not include them in your email.

How do I return goods to you?

Due to the nature of supplements and health regulations we can not accept any returns of opened products unless they are faulty. You can not return a product because you didn’t like the taste, texture or recommendation.

In the case of products being faulty you must contact us immediately (within 3 days of delivery) directly at help@suppshq.com.au with photo evidence and information about the product. We will likely want the product returned so we can investigate the issue further to ensure it does not happen again.

How will my products be shipped?

We use Australia Post to ship the majority of our products which also provides tracking notifications.

What if you cannot obtain the item I have ordered?

If we cannot obtain an item (i.e. if our suppliers have stopped producing the item), we will instantly be in contact to obtain the next best alternative for you that is at least equal to the value of the item you originally ordered. If it is not possible we shall contact you and ask if there is anything else you would like or whether you would like a refund.

What will show on my credit card statement?

The name that will show on your statement is Power Supps Wynnum Trust.

When will I receive my goods?

Orders placed by 11am on a business day are dispatched the SAME DAY. Orders placed on weekends or public holidays will be dispatched the next business day. If we cannot dispatch your order due to stock within this time frame we will notify you and determine a solution.

Shipping Delays with COVID-19

Please take into consideration there may be delays in shipping with the current COVID-19 situation. Australia Post are working with us to ensure items are able to reach their destination as fast as possible but with a 300% increase in online orders delays can be expected.

Please use the tracking number we provide to stay up to date with tracking notifications and updates.