FAQs

How much does delivery cost?

Standard Shipping is $9.95 Australia Wide and can take 2-8 business days to arrive. Express Shipping is $19.95 Australia Wide and can take 1-5 business days to arrive. If the order is over $99, shipping is free Australia-wide. *Cartons of cans incur an automatic $9.95 shipping charge and are limited to 1 carton per order.*

How can I contact you?

You can contact us by email or instagram as we use these daily.
Email: help@suppshq.com.au
Instagram: suppsHQ

How can I get details of my order progression?

You will be sent a tracking number via our shipping partner Shippit. We send via Australia Post and Couriers Please so all orders can be easily tracked. If you put the tracking number into the Australia Post Tracking System it will give you updated tracking and delivery times.

Orders are usually dispatched within 1 day of receiving the order in-store. If there is an issue with your order prior to dispatch, we will contact you directly.

How fast will you respond to my email?

We respond to all queries as quickly as possible, usually within 1 business day.

How can I pay for my order?

If you use our online ordering system you can pay by Credit Card and Debit Card. Paypal and Afterpay will be added as a payment option very soon.

How can I place an order?

You can place an order via our online ordering system as we only use secure pyament gateways.

How do I return goods to you?

Due to the nature of supplements and health regulations we can not accept any returns of opened products unless they are faulty. You can not return a product because you didn’t like the taste, texture or recommendation.

In the case of products being faulty you must contact us immediately (within 3 days of delivery) directly at help@suppshq.com.au with photo evidence and information about the product. We will likely want the product returned so we can investigate the issue further to ensure it does not happen again.

How will my products be shipped?

We use Australia Post to ship the majority of our products which also provides tracking notifications.

What if you cannot obtain the item I have ordered?

If we cannot obtain an item (i.e. if our suppliers have stopped producing the item), we will instantly be in contact to obtain the next best alternative for you that is at least equal to the value of the item you originally ordered. If it is not possible we shall contact you and ask if there is anything else you would like or whether you would like a refund.

What will show on my credit card statement?

The name that will show on your statement is SuppsHQ.

When will I receive my goods?

Orders placed by 10am on a business day are dispatched the SAME DAY. Orders placed on weekends or public holidays will be dispatched the next business day. If we cannot dispatch your order due to stock within this time frame we will notify you and determine a solution. Please also be aware of Public Holidays as we are based in Queensland.