Shipping & Returns

SHIPPING

Standard Delivery (2-8 days) is $8.95 or Express Shipping (1-4 days) is $14.95 as a flat rate Australia-wide. If the order is over $150.00, Express Shipping is free Australia-wide. We also offer free in-store pick up at 117 Edith Street, Wynnum.

SuppsHQ reserves the right to change this at any time.

In response to the COVID-19 outbreak we have introduced health and safety protocols which aim to minimise risks during the packing and delivery of your order. We will continue to monitor any recommendations outlined by the Australian Department of Health and update our processes accordingly.

RETURNS

SuppsHQ would like to ensure you are completely satisfied with your products and experience.

If you change your mind or aren't happy with your purchase, you can simply return your unopened product to our store within 14 days of receipt of your purchase. This includes if a product you receive is damaged during shipment, is not what you ordered or you are simply not satisfied.

The Goods must be returned to us:

  • With all items and all packaging in their original condition;
  • Securely wrapped;
  • Including a printed order receipt;
  • At your risk and cost.

After we have received the returned Goods, we will credit your credit or debit card with the full purchase price of the goods returned, no later than 14 days from the date of return.

We are under no obligation to collect or recover Goods from you.

HOW TO REQUEST A RETURN

To begin processing any type of return, please contact our Customer Service team by calling 3348 5963 or emailing help@suppshq.com.au and provide your name, order number, and reason for returning the product.

STILL HAVE QUESTIONS?

Please contact us directly on 3348 5963 or email help@suppshq.com.au.