Shipping & Returns
SHIPPING
Standard Shipping is $9.95 Australia Wide and can take 2-8 business days to arrive depending on location in Australia. Express Shipping is $19.95 Australia Wide and can take 1-5 business days to arrive. If the order is over $99, shipping is free Australia-wide. *Cartons of cans incur an automatic $9.95 shipping charge and are limited to 1 carton per order.*
SuppsHQ reserves the right to change this at any time.
RETURNS
SuppsHQ would like to ensure you are completely satisfied with your products and experience.
If you change your mind or aren't happy with your purchase, you can simply return your unopened product to our store within 14 days of receipt of your purchase. To initiate a return you must:
- Make sure all items and all packaging is in their original condition;
- Securely wrapped;
- Including a printed order receipt;
- At your risk and cost.
After we have received the returned Goods, we will credit your credit or debit card with the full purchase price of the goods returned, no later than 14 days from the date of return.
We are under no obligation to collect or recover Goods from you.
HOW TO REQUEST A RETURN
To begin processing any type of return, please contact our Customer Service team by emailing help@suppshq.com.au and provide your name, order number, and reason for returning the product.
STILL HAVE QUESTIONS?
Please contact us directly on email help@suppshq.com.au.